Access Lifts & Ramps, Inc. is looking for a self-motivated individual with excellent communication and organization skills to coordinate and dispatch our field service staff. A large portion of our customer base is elderly so it is important that you have compassion for their condition.
Responsibilities:
- Maintain the field service staff’s daily schedules and dispatch them as service calls come in
- Schedule client maintenance appointments, repairs, inspections and installations
- Confirm appointments with customers via phone
- Prepare field service staff paperwork daily
- Ensure all work orders are properly brought to resolution
- Receive inbound parts and material shipments
- Manage material return process with manufacturers
- Contact clients for referrals and testimonials
- Maintain all manufacturers marketing materials
- Light QuickBooks data entry
- Maintain customer database
- Provide exceptional customer service when answering the multi-line telephone. Respond to routine and non-routine questions,
- routing calls appropriately and taking messages as needed
- Additional day to day needs within the office setting as assigned
Required Experience and Personal Characteristics:
- 1 year of experience as a service coordinator or dispatcher at a field service company
- A willingness and capability to learn quickly, especially with computer software
- Experience with Quickbooks is a plus
- Excellent phone skills
- Optimum organizational skills and the ability to prioritize duties for yourself and others
- Attention to detail and high level of accuracy
- Team player with strong work and personal ethics
- Even personality even during times of stress
40 hours per week – 8a – 5p, Monday through Friday
Compensation is commensurate with experience
We strongly believe in doing the right thing, the right way and getting a little better every day. If you share those beliefs and have compassion for the elderly, please reply to Careers@AccessLiftsAndRamps.com and attach your resume. In your cover letter please indicate your desired level of compensation and include the year Access Lifts & Ramps was founded.
